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Ameren Warns Customers of Scams

Ameren customers should be aware of telephone, mail, email, door-to-door, and other in-person scams that involve criminals posing as Ameren representatives and demanding immediate payment or personal information.
Scammers are:
Impersonating Ameren
representatives (over the phone
and in-person), targeting vulnerable demographics such as senior citizens and non-native English-speaking persons.
 Using advanced tactics, such as playing a telephone recording
that sounds like Ameren's
phone system message or displaying Ameren's name or
logo in person.
 Threatening to disconnect or suspend utility service if 
immediate payment is not received.

 Ameren has joined nearly 100 utilities nationwide to raise awareness of scam tactics and educate customers before they become victims. In coordination with this effort, the third Wednesday in November has been designated as Utilities United Against Scams Day.
Follow us on social media to receive the latest updates on scams.

If you have been contacted by someone impersonating Ameren:
Hang up the phone, or close the door, and call Ameren Illinois at 800.755.5000 or Ameren Missouri at 800.552.7583.
Do not give the caller or visitor a prepaid card, such as a Green Dot card, a wire transfer, or any other form of payment that may be difficult for law enforcement officials to trace.
Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security numbers.
Delete and block any emails from utilities that are not your service provider.
Delete all suspicious emails that require immediate action to verify or demand personal information.