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Village of Marlborough

7826 Wimbledon Drive, Marlborough, Missouri ~ 314.962.5055

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NEWS AND ANNOUCEMENTS!
 

Ameren Warns Customers of Scams

Ameren customers should be aware of telephone, mail, email, door-to-door, and other in-person scams that involve criminals posing as Ameren representatives and demanding immediate payment or personal information.
     
Scammers are:
    
scam-poser
 surprise-alert
 credit-card
Impersonating Ameren
representatives (over the phone
and in-person), targeting vulnerable demographics such as senior citizens and non-native English-speaking persons.
 Using advanced tactics, such as playing a telephone recording
that sounds like Ameren's
phone system message or displaying Ameren's name or
logo in person.
 Threatening to disconnect or suspend utility service if 
immediate payment is not received.
 

    
utilities-united
 Ameren has joined nearly 100 utilities nationwide to raise awareness of scam tactics and educate customers before they become victims. In coordination with this effort, the third Wednesday in November has been designated as Utilities United Against Scams Day.
     
Follow us on social media to receive the latest updates on scams.
  
     

If you have been contacted by someone impersonating Ameren:
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Hang up the phone, or close the door, and call Ameren Illinois at 800.755.5000 or Ameren Missouri at 800.552.7583.
bullet
Do not give the caller or visitor a prepaid card, such as a Green Dot card, a wire transfer, or any other form of payment that may be difficult for law enforcement officials to trace.
bullet
Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security numbers.
bullet
Delete and block any emails from utilities that are not your service provider.
bullet
Delete all suspicious emails that require immediate action to verify or demand personal information.
 
 
 
 
CANDIDATE FILING:
     If you are interested in serving on the Board of Trustees, candidate filing begins on December 13, 2016 at 8:00 am and concludes on January 17, 2017 at 5:00 pm.  The April 5, 2016 election will elect two trustees to serve a two year term.  If you have questions regarding the position of trustee, please call Village Hall (314-962-5055).
 
 
PREPARE YOUR HOME FOR WINTER:
     Missouri American Water suggests now is the time to prepare your home for winter. 
 
1)  Preventing frozen pipes.  Burst water pipes can cause a lot of damage, so it is important to take steps now to prevent your pipes from freezing.
     - Search your house for uninsulated pipes, especially in unheated areas.  Check attics, crawl spaces, and outside walls.  Consider wrapping pipes with insulation sleeves.
     -Seal cracks and holes in outside walls and foundations with caulking to protect pipes from cold winds.
     -Make certain that the water to outside facets is shut off inside your house (at a turnoff valve) and that the lines are drained.  Don't forget to disconnect and drain your garden hoses.
     -Maintain your thermostat at 55 degrees or higher if you are going out of town.  This setting is considered to be safe for pipes.
     -Keep cabinet doors open to allow warm air to circulate around pipes.
     -In extreme cold, maintain a slow trickle of water through faucets connected to pipes that run through an unheated or unprotected space.  A steady stream of water about the size of a pencil lead can keep water from freezing.  At about a penny a gallon, keeping a slow trickle of water is more cost effective than repairing a broken pipe.
 
2)  Check sprinkler or irrigation systems.  Make sure you've turned everything off and fully drained the system.
 
3)  Identify your home's freezing points, such as crawl spaces, unheated rooms, basements, garages, and exterior walls.
 
4)  Know how to shut off your water.  Locate you main water shut-off valve.  You may want to tag or label it so you don't have to search for it in an emergency.
 
5)  Strengthen your defenses.  Eliminate sources of cold air near water lines by closing off crawl spaces, fixing drafty windows, insulating walls and attics, and plugging drafts around doors.
 
BUT IF YOUR PIPES FREEZE:
 
1)  Shut off the water IMMEDIATELY.  Do not attempt to thaw pipes without turning off the main shut-off valve.
 
2)  Thaw pipes with warm air.  You can melt the frozen water in the pipe by warming the air around it with a hair dryer or space heater.  Be sure not to leave space heaters unattended and avoid the use of kerosene heaters or open flames.
 
3)  Be careful turning the water back on.  Once pipes are thawed, slowly turn the water back on and check the pipes and joints for any cracks or leaks that might have been caused by freezing.
 
AVOID COSTLY REPAIRS:  IF THE METER FREEZES THE HOMEOWNER IS RESPONSIBLE FOR THE COST TO REPLACE OR REPAIR THE METER.  WITH A LITTLE ATTENTION AND BASIC MAINTENANCE, YOU CAN HELP OREVENT PIPES AND METERS FROM FREEZING IN YOUR HOME.  THE COST TO REPLACE A METER IS BASE ON THE SIZE OF THE METER.  Learn more at www.missouriamwater.com